Refund policy

We appreciate your business at Secondaries Boutique. To ensure a smooth shopping experience, kindly take a moment to review our updated refund/return policy before placing your order:

1. Eligibility for Returns: - Items must be returned in the same condition as they arrived. - Returns must be initiated within 14 days of the purchase date.

2. Return Process: - Contact our customer service at [your email/phone] to initiate the return process. - Pack the item securely to ensure it reaches us in the condition it arrived.

3. Exchanges: - Items can be exchanged for store credit or another item(s) of equal value only. - If the chosen item exceeds the store credit, the customer is responsible for covering the difference.

4. Store Credit: - Store credit will be issued once the returned item is received and inspected. - Store credit is valid for 90 days from the date of issue.

5. Non-Returnable Items: - Consignment items, which are marked clearly as consignment on the website, are non-returnable.

6. Damaged or Defective Items: - If you receive a damaged or defective item, please notify us within 48 hours of delivery for assistance. Contact via email at shopsecondaries@gmail.com

7. Return Shipping: - Customers are responsible for return shipping costs unless the return is due to an error on our end.

8. Refund Processing Time: - Please allow approx. 7 days for the refund to be processed after the returned item is received.

If you have any additional questions and/ or concerns, please feel free to contact us directly at shopsecondaries@gmail.com Thank You!

Julia Maher Owner Secondaries Boutique